Manage Subscription
Change, pause or cancel your plan.
There is no member portal or app. To pause, cancel, upgrade, or change the card on your subscription, email us and we’ll handle it and confirm the effective date in writing.
Write to jvlnperformance@gmail.com and tell us your name, the email on the subscription, and what you’d like changed.
What we’ll confirm
Cancel. A cancellation request received before your renewal stops that renewal, even if we process it later. Your service continues through the paid period. You do not need to call us to cancel.
Pause. Video Feedback Package: one pause of up to 90 days per rolling 12 months, effective at your next renewal, holding at most one valid credit to use within 30 days of restarting. Support, Technique, and Complete: one pause of up to 60 days per rolling 12 months, with no service or billing and no reserved coaching slot.
Upgrade. When an upgrade starts, we end any overlapping subscription and confirm the billing change so you are not paying twice for the same support.
Missed service. If we cause a missed service, we arrange to make it up without using one of your allowances.
Billing portal. If you turn on the Stripe customer portal, its link replaces the email route above. Until then this page is honest about there being no portal, which the blueprint requires.